Privacy policy

Fado & Fado is committed to respecting the privacy and confidentiality of the personal data provided by its users. This document explains how personal data is processed in accordance with the General Data Protection Regulation (GDPR). We have implemented administrative and technological measures to ensure compliance with data protection standards.

Introduction

This Privacy Policy details how Fado & Fado collects, uses, and protects your personal data. It explains what data is collected, how it is processed, the reasons for its collection, and how the use of your data can benefit you. If you have any questions, need more information, or wish to exercise any of your privacy rights, feel free to contact us.

Commitment to privacy

Fado & Fado is dedicated to protecting your privacy rights. Our goal is to handle personal information responsibly and transparently. To achieve this, we adhere to the following fundamental principles:

• Sharing personal data is optional. However, not providing certain information may limit the availability of certain services and features.
• We only collect and use personal data for the purposes described in this Privacy Policy or for specific purposes previously indicated, for which you have given your consent.
• We strive to collect and store only the minimum amount of personal data necessary.
• We make every effort to keep data accurate and updated when necessary.
• We will delete or permanently anonymize data that is no longer needed, unless legal obligations require otherwise.
• We will not sell, rent, or disclose personal data, except as outlined in this Privacy Policy.

What personal data do we collect?

We collect personal data to provide a high-quality online experience and improve the services we offer.

When you book a ticket we ask for your name, your email address and, when the booking asks for it, your phone number. What this website stores in your browser is described in our cookie policy.

Additional data. We may also collect personal data indirectly when:

• You share content related to our events or respond to our promotional campaigns on social media.
• We obtain information through third-party websites where we promote our services, to assess the effectiveness of our campaigns.

Purpose of data collection and use

We use your personal data to provide quality service and personalize your online experience. In particular, data may be used to:

• Process inquiries and respond to your information requests.
• Send you one email the day after your concert, asking for a review.
• Improve our products, services, and digital platforms.
• Verify the identity of individuals contacting us.
• Ensure quality service and internal training.
• Evaluate customer interests and preferences, improving the website experience and developing new products and services.
• Provide personalized product recommendations and content.

In some cases, data collection is necessary to comply with legal or contractual obligations. If consent is required, it will be explicitly requested, and you may withdraw your consent at any time.

Your rights

When processing your personal data, we acknowledge that you have several rights that can be exercised. Below is a summary of these rights:

• Right of Access and Correction: You may access, correct, or update your personal data at any time. To do so, please use the contact details at the end of this policy.
• Right to Data Portability: In certain situations, you may request that your personal data be transferred to another entity.
• Right to Erasure: You may request the deletion of your data when it is no longer necessary or when the consent for its use is withdrawn.
• Right to Restrict Processing: You have the right to request the restriction of the use of your personal data under certain circumstances.
• Right to Object: You can object to the processing of your data at any time, particularly in the case of direct marketing.
• Right to File a Complaint: You can lodge a complaint with the Portuguese data protection authority, the CNPD (Comissão Nacional de Proteção de Dados), if you believe your data is not being handled according to legal requirements.

Data security

Fado & Fado implements strict security measures to protect personal data against unauthorized access, loss, or alteration. Our measures include access controls, firewalls, secure servers, and data encryption.

Sharing personal data

We share your data only with the service providers that run our bookings, payments, website statistics and advertising on our behalf, and only for the purposes in this Policy. Each of them is bound to protect it. We will not sell or rent your data, and we disclose it without your consent only when the law requires it.

How long we keep your data

We keep booking data for as long as Portuguese law requires for accounting and tax purposes, and any other data only for as long as the purpose it was collected for needs it.

International data transfers

Your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure that appropriate security measures are in place to protect the transferred data, in accordance with legal guidelines.

Personal data of minors

We do not intentionally collect data from individuals under the age of 18. If you believe we have collected information from a minor, please contact us so that we can remove this data.

Contact information

If you have any questions, require clarification, suggestions, or have a complaint regarding this Privacy Policy or the processing of your personal data, please contact us via our contact page or by email at info@fadoefado.com.

Data controller information

Trova Colossal, Lda (Fado & Fado), NIF 518712168, Rua do Castanheiro 4 RC B, 9000-081 Funchal, Portugal. Email: info@fadoefado.com.

This Privacy Policy is designed to ensure compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.