Terms and conditions

These terms and conditions for the use of the online ticket sales service govern the purchase and sale of tickets for Fado & Fado's two rooms in Lisbon, Baixa and Sé.

1. Purpose and scope of application

These Terms aim to define the conditions for the sale of tickets for shows established between Fado & Fado and the user through the virtual ticket office.

Browsing the website and electronically purchasing any ticket for a show or public entertainment implies acceptance of these Terms of Use for the Online Ticket Sales Service.

Fado & Fado reserves the right to amend these Terms of Use without prior notice, with any changes published on this website.

Tickets sold on this website are reserved for individuals.

2. Information on content

The reproduction, transfer, distribution, or storage of the content on these website pages is prohibited for purposes other than strictly personal use.

Fado & Fado reserves the right to modify at any time the information and commercial offers presented regarding products, prices, promotions, commercial terms, and services.

Introducing links to this website, regardless of purpose, without prior authorization is expressly prohibited. Using this domain abusively and without prior authorization is subject to legal action by Fado & Fado. If you find links on other websites that direct you to this site, please note that Fado & Fado is not responsible for the origin of the page or its content.

All efforts have been made to ensure that the information presented here is free of typographical errors, and Fado & Fado will promptly correct any that occur.

3. Intellectual and industrial property

All texts, comments, works, illustrations, creations, and images reproduced or displayed on this website are duly protected by their respective copyright, worldwide. Under the terms of the Copyright Code and Related Rights, they may only be used for private purposes, without prejudice to more restrictive provisions in the mentioned Code.

Any total or partial reproduction or representation of this website or its elements is strictly prohibited and will result in legal action.

Company names, trademarks, and distinctive signs reproduced on the site are protected under applicable industrial property laws. Reproducing or representing any of these signs is strictly prohibited without prior written authorization from their respective owners.

4. Responsibilities

Fado & Fado is not responsible for damages arising from interference, interruptions, computer viruses, malfunctions, or system disconnections that may temporarily prevent access, navigation, or service provision to Users.

5. Obligations of customers and users

The Customer and User agree to comply with and respect these Terms of Use for the Online Ticket Sales Service, specifically:

• Refraining from introducing, storing, or disseminating defamatory, obscene, offensive, xenophobic, or any other content that violates general principles of law and public order;
• Not using false identities;
• Providing accurate personal data and addresses so Fado & Fado can properly process ticket sales.

Users are expressly prohibited from transmitting messages or information that are harmful, misleading, defamatory, obscene, or that infringe on the privacy or intellectual/industrial property rights of third parties, as well as providing any information that may harm third parties or the website owner.

The Customer is responsible for the accuracy of the information provided to Fado & Fado.

Fado & Fado is not liable for any delays or inability to process ticket sales resulting from errors or incomplete information provided by the Customer.

6. Ticket availability and online sales process

Ticket selection is carried out in real time. Accordingly, our booking system informs the Customer in real time about ticket availability during the sales process.

Seats are not numbered: they are taken in order of arrival.

Completion of the purchase process implies that the Customer has acknowledged and expressly accepts these Terms of Use for the Online Ticket Sales Service.

The data recorded by Fado & Fado constitutes proof of the transactions carried out between Fado & Fado and the Customer.

Once the purchase is completed, an automatic email confirming the transaction will be sent. The sale of tickets for shows is only definitively concluded and binding on Fado & Fado after the confirmation email has been sent.

7. Ticket prices and maximum number of tickets

Ticket prices are indicated in euros and are the full price: there are no fees on top.

Depending on the events, various ticket categories may be offered to the Customer. Unless stated otherwise, the total number of tickets reserved per person cannot exceed 14 for the same show.

A Customer is not allowed to make multiple orders over time to bypass this limitation.

All orders, regardless of origin, must be paid in euros.

8. Payment methods

Please note that the validation of ticket sales implies the Customer’s obligation to pay the price.

Tickets are paid online, by card or by any other payment method shown at checkout.

The payment is charged when the booking is confirmed.

9. Ticket delivery

The Customer will receive their electronic tickets (a PDF document sent to their email) after payment validation.

There is no need to print the ticket: the confirmation email or the PDF shown on a phone is enough at the door.

Fado & Fado is not obligated to issue duplicate tickets in cases of loss, theft, or robbery.

Some events are organized by external entities, and Fado & Fado assumes no responsibility for any issues related to them.

Each ticket is valid for a single entry.

Ticket reproduction is prohibited. Only the first person presenting the ticket will be admitted to the venue, and they are presumed to be the legitimate ticket holder. Keep your ticket in a safe place.

Fado & Fado may deny entry to the venue if multiple reproductions, copies, or imitations of an electronic ticket are in circulation and if access has already been granted to the holder of one such copy.

Fado & Fado is not required to verify the identity of the person presenting the ticket to confirm it matches the purchaser, nor to verify the authenticity of the ticket.

A holder of an electronic ticket who is denied entry for any of the reasons above is not entitled to a refund.

Fado & Fado assumes no liability for anomalies that may occur during the sale process or the printing of electronic tickets, including loss, theft, or illegal use of the purchased ticket. The Customer will not receive any duplicate, certificate, or reissued ticket, apart from the ticket sent by email.

10. Cancellations, exchanges, and refunds

You can change the date and the time of your ticket, or cancel it for a full refund, up to 24 hours before the session starts: use the link in your confirmation email, or write to info@fadoefado.com with your booking number. After that there is no refund.

If Fado & Fado cancels a session, you receive a full refund of the ticket price.

When a ticket refund is applicable, it will only be processed for the Customer who purchased the ticket. No refund or compensation will be provided for any additional expenses incurred.

11. Applicable law

These Terms of Use for the Online Ticket Sales Service are governed by Portuguese law. Any disputes or disagreements regarding the interpretation of these terms will be submitted to the competent Portuguese Court.

If the Customer resides outside mainland Portugal, Fado & Fado hereby informs that any legal proceedings must be filed with the Portuguese Courts.

12. Access conditions

The Baixa room is wheelchair accessible. The Sé room is reached by a flight of stairs.

Children under 6 are not admitted.

The doors close 15 minutes after the session starts, and nobody is admitted after that.

Entry will be denied to anyone behaving or appearing to behave aggressively or contrary to public order.

It is strictly forbidden to:

• Enter the venue with objects deemed dangerous;
• Bring animals;
• Bring food products.

Smoking is also prohibited inside the venue.

13. Conditions for alcohol sales

Under items (a) and (b) of Article 3(1) of Decree-Law no. 50/2013 of 16 April 2013, we are prohibited from serving or selling alcoholic beverages to individuals under 18 years of age, as well as to individuals who are visibly intoxicated or apparently mentally impaired.

Livro de reclamações

Complaints can be submitted through the electronic complaints book at livroreclamacoes.pt, as required by Portuguese law (Decree-Law no. 74/2017).

Company

Fado & Fado: Trova Colossal, Lda, NIF 518712168, Rua do Castanheiro 4 RC B, 9000-081 Funchal, Portugal.